How do I return an item? Refund/Exchange Policy All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order.
14-Day Warranty, DOA and Wrong Item Claims Please contact our
customer service team by email at firstname.lastname@example.org with a
description of the problem along with your order number (by the allotted
time listed below). Your order number can be found on the upper right
corner of your receipt. If the issue cannot be resolved by email, we
will send you instructions on how to send the item back for replacement
along with a return authorization (RMA) number. Replacements are ONLY
shipped after the defective item are shipped back to us. "Dead on
Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72
hours from the delivery time. "14-day Warranty “claims” must be reported
to us within 14 days from the delivery date.
Your package must
be postmarked within 5 days of receiving your return authorization (RMA)
number. We will only replace defective items with working items of the